Troubleshooting: I can’t join the webinar.

~ 0 min
2020-11-02 02:40

Make sure you have a Zoom account. You can set this up in advance by downloading Zoom for free and creating an account. Alternatively, when you click the link in your email to join the webinar, you will be prompted to either sign in to Zoom or create an account if you don’t already have one.

Be sure to use the same email you registered for the webinar with to log in to Zoom.

Note that the meeting schedule is in Pacific Time.
If the webinar has not been started yet by the host (i.e. you log in prior to 6:55 am Pacific Time), you will see the following screen. Once the webinar is started, you will automatically be taken into the webinar:

If you are still having problems and it is after the meeting start time in Pacific Time:
1. Restart your computer or tablet completely.
2. Then go to http://zoom.us/join and enter the Meeting ID found in the email you received.

If still having issues, please email online@nwas.com.

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